A recent customer satisfaction survey ranked Facebook as one of the most disliked companies in America, scoring just 64 out of 100 on the American Consumer Satisfaction Index. "This puts Facebook in the bottom five percent of all measured private-sector companies, and in the same range as airlines and cable companies, two perennially low-scoring industries with terrible customer satisfaction," reported the...

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A recent customer satisfaction survey ranked Facebook as one of the most disliked companies in America, scoring just 64 out of 100 on the American Consumer Satisfaction Index. "This puts Facebook in the bottom five percent of all measured... more

"Your relentless battering of the online ad world is really
tiresome. If you are so right why are SO MANY so wrong?"
--"Jack's pal" to Jaffer Ali

Let me begin by thanking a critic of my last column, ... more

There was a noticeable increase in the number of entertainment industry parties this year at Comic-Con International, prompting more harried party-hopping than is customary at this event. But despite all that increased competition for celebrity and media guests, the hottest invite at the Con continued to be the annual Saturday night... more

In 1993, I wrote in my book Adbashing: Surviving the Attacks on Advertising, "Media companies, in the future, will be more valued when they are marketing partners involved with the advertiser's objectives and goals." I also asked if "media companies are prepared to innovate –to react to the explosion of technological advances, the expanding universe of media opportunities and the impact of...

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